Cottage Farm FAQs
Understanding Grow Zones
How do you determine my Grow Zone?
How do you determine my Grow Zone?
Your USDA Plant Hardiness Zone is assigned at checkout based on your zip code. Use the
hardiness zone tool at the top of the site to find your zone.
Why do you ship by Grow Zone?
Why do you ship by Grow Zone?
It ensures plants arrive healthy, reduces weather stress, and gives you the best chance of success in your garden.
General Customer Service
Can I change my credit card?
Can I change my credit card?
No. credit cards are charged at time of purchase.
Can I change my order?
Can I change my order?
Once a credit card has been charged, we can only delete items from an order if it has not yet moved to fulfillment. Once in fulfillment, no more changes can be made. If you wish to add to an order, please place another order.
What if my plants arrive damaged?
What if my plants arrive damaged?
Email us within 48 hours and include a picture of the plant. Email customer service.
How do I reach customer service?
How do I reach customer service?
Email us at help@cottagefarmsdirect.com
Pre-order Shipping
When will my preorder ship?
When will my preorder ship?
Your plants ship as soon as your USDA Grow Zone opens for the season, ensuring safe
temperatures for transit and planting. Review this chart to see which of the 5 dates apply to your zone.
Can I cancel a preorder?
Can I cancel a preorder?
You can cancel a Cottage Farms preorder up to 11 days before shipment with no additional
charge. A 25% restocking fee will be charged if cancelled within the last 10 days.
For cancellations, contact customer service.
Do you ship domestically and internationally?
Do you ship domestically and internationally?
We do not ship to: Hawaii, Puerto Rico, Alaska, Virgin Islands, Guam or Internationally.
Do all plants ship to my state?
Do all plants ship to my state?
Some states (very few) have agricultural restrictions. Check your Department of Agriculture for state specific guidelines.
Will warm-weather customers receive plants first?
Will warm-weather customers receive plants first?
Yes—zones 8–11 open earlier, so customers in warm regions ship first.
If my order has immediate ship plants and preorder plants, will it ship in two orders (one now and one at zone release)?
If my order has immediate ship plants and preorder plants, will it ship in two orders (one now and one at zone release)?
No, the entire order will ship at zone release.
Can you ship my plants earlier?
Can you ship my plants earlier?
To protect your plants, we do not recommend shipping earlier than your region’s safe window.
Email customer service and ask for an early release. Early releases negate all warranties.
Will you delay my shipment if the weather is cold in my area when it’s time to ship?
Will you delay my shipment if the weather is cold in my area when it’s time to ship?
We will ship according to the zone release chart. If weather is extreme, we will delay.
Will my order ship complete? Can I delay my shipment?
Will my order ship complete? Can I delay my shipment?
Most orders ship complete. If certain plants require different timing, we’ll send multiple
shipments at no extra cost. Shipments cannot be delayed.
How will I know my order shipped?
How will I know my order shipped?
You’ll get tracking details by email as soon as your plants are on the way.
Can I change my shipping address?
Can I change my shipping address?
Yes—please contact customer service and update at least 10 days before your zone opens.
Once shipped, we cannot reroute live plants.
Pickup Orders
When do I pick up my order?
When do I pick up my order?
Pickup dates, times and address are in your confirmation email.
*Because we operate as a working wholesale nursery, we cannot accommodate pickups outside of the designated dates and times. *
What do I need to bring when I pick up my order?
What do I need to bring when I pick up my order?
Please bring your order number and the name associated with the order.
Do you offer delivery?
Do you offer delivery?
No. Delivery is not available for this sale.
How will my order be packed?
How will my order be packed?
We will load your order directly into your vehicle. We do not provide packing materials or protective coverings for your car.
Can I browse plants on-site and add items to my order?
Can I browse plants on-site and add items to my order?
No. As a working wholesale nursery, we are unable to allow customers to walk the grounds or browse plants in person.
Can I mix full-price and sale plants in one order?
Can I mix full-price and sale plants in one order?
Yes — full-price and sale plants can be combined in the same pick-up order.
What if I need to cancel my order?
What if I need to cancel my order?
Cancellations must be made before the sale ends. Orders canceled after the sale closes — or orders not picked up — will incur a 25% restocking fee.
How do I select pick-up instead of shipping?
How do I select pick-up instead of shipping?
At checkout, choose the Local Pick-Up option.
What if I accidentally choose pick-up but need shipping instead?
What if I accidentally choose pick-up but need shipping instead?
Please contact customer service and they will assist you.
Can I add or remove items after placing my order?
Can I add or remove items after placing my order?
Once an order is submitted, it cannot be modified. If you need additional items, simply place a new order.