Frequently Asked Questions
Pickup Orders
When do I pick up my order?
When do I pick up my order?
Pickup dates, times and address are in your confirmation email.
*Because we operate as a working wholesale nursery, we cannot accommodate pickups outside of the designated dates and times. *
What do I need to bring when I pick up my order?
What do I need to bring when I pick up my order?
Please bring your order number and the name associated with the order.
Do you offer delivery?
Do you offer delivery?
No. Delivery is not available for this sale.
How will my order be packed?
How will my order be packed?
We will load your order directly into your vehicle. We do not provide packing materials or protective coverings for your car.
Can I browse plants on-site and add items to my order?
Can I browse plants on-site and add items to my order?
No. As a working wholesale nursery, we are unable to allow customers to walk the grounds or browse plants in person.
Can I mix full-price and sale plants in one order?
Can I mix full-price and sale plants in one order?
Yes — full-price and sale plants can be combined in the same pick-up order.
What if I need to cancel my order?
What if I need to cancel my order?
Cancellations must be made before the sale ends. Orders canceled after the sale closes — or orders not picked up — will incur a 25% restocking fee.
How do I select pick-up instead of shipping?
How do I select pick-up instead of shipping?
At checkout, choose the Local Pick-Up option.
What if I accidentally choose pick-up but need shipping instead?
What if I accidentally choose pick-up but need shipping instead?
Please contact customer service and they will assist you.
Can I add or remove items after placing my order?
Can I add or remove items after placing my order?
Once an order is submitted, it cannot be modified. If you need additional items, simply place a new order.