Our 90-Day Plant Guarantee

At Cottage Farms, we want you to love your plants and enjoy a successful gardening experience. That's why eligible plants purchased directly from CottageFarmsDirect.com are backed by our 90-Day Plant Guarantee.

If your plant fails to establish within 90 days of delivery, contact us. We'll work with you to understand what happened and, for approved claims, make it right with your choice of a replacement, refund, or Cottage Farms store credit.

We are here for you! Contact – Cottage Farms.

Please Check Your Plants When They Arrive

We ask that you inspect your plants as soon as they arrive.

If a plant arrives damaged, unhealthy, shows signs of disease, or you receive an incorrect plant or quantity, please contact Cottage Farms within 48 hours of delivery. 

Please include your order number and clear photos of the affected plant(s) so our team can quickly evaluate the issue and help make it right. Please do not discard the plant until we've reviewed your claim, as we may need additional photos or information.

We are here for you! Contact – Cottage Farms.

Claims During the 90-Day Guarantee

Sometimes a plant looks great when it arrives but has difficulty establishing after planting. If you experience a problem within the 90-day guarantee period, we're here to help.

Please contact us within 90 days of the original delivery date and provide:

• Your order number
• Current photos of the affected plant(s)
• Any information requested about where and how the plant was planted and cared for

Photos are required for all claims under the 90-Day Plant Guarantee.

Whenever possible, our team may first offer care recommendations to help your plant recover and thrive.

What's Covered

Our 90-Day Plant Guarantee covers eligible plants that fail to establish despite appropriate planting and reasonable care.

For an approved claim, you may choose:

• Replacement of the affected plant, subject to availability
• Refund of the amount paid for the affected plant
• Cottage Farms store credit for the amount paid for the affected plant

If the original plant is unavailable, we'll work with you to select another available resolution.

What's Not Covered

Plants are living things, and their appearance and performance can be affected by weather, location, planting conditions, and care.

The guarantee does not cover plant loss or damage caused by:

• Improper planting or care
• Overwatering or underwatering
• Extreme weather, including freezes, excessive heat, drought, flooding, or storms
• Pests, wildlife, or animal damage
• Planting outside the plant's recommended USDA hardiness zone
• Growing conditions outside the plant's recommended requirements

Normal seasonal changes, dormancy, transplant or shipping stress, temporary leaf loss, and natural variations in plant size, shape, foliage, bloom color, or bloom timing are not considered plant failure.

The guarantee does not promise a specific growth rate, mature size within a particular timeframe, flowering or fruiting performance, or an exact appearance.

Annuals and seasonal plants ordered for delivery outside the recommended planting period for the customer's growing zone are not covered by the 90-Day Plant Guarantee.

Replacements, Refunds & Store Credit

Approved refunds and store credits are based on the actual amount paid for the affected plant after any discounts or promotions.

Replacement plants are subject to availability. If the original plant is unavailable, you may choose a refund or Cottage Farms store credit for the amount paid for the affected plant.

There is no additional shipping charge for an approved replacement plant.

Original shipping charges are not refundable under the 90-Day Plant Guarantee unless the issue resulted from an error by Cottage Farms.

Each eligible plant purchase is limited to one resolution under the 90-Day Plant Guarantee. Once a replacement, refund, or store credit has been issued for an affected plant, the guarantee claim for that plant is considered resolved.

The guarantee applies only to the original purchaser and is not transferable.

We're Here to Help

Don't wait if you're concerned about your plant. Many plants experience temporary stress after shipping or transplanting, and contacting us early gives our team the best opportunity to help.

Our goal is simple: healthy plants and happy gardeners.

The Cottage Farms 90-Day Plant Guarantee applies to eligible plants purchased directly from CottageFarmsDirect.com.

We are here for you! Contact – Cottage Farms.